Incident pattern tracking
The same incident, over and over, is a pattern, not bad luck.
Cadence connects to the tools your team already runs on, surfaces the incidents that keep coming back, puts a name against each one, and shows whether resolution is actually holding.
The problem
Every incident gets closed. Almost none of them get finished.
Alerts land in one tool, tickets live in another, the post-mortem sits in a doc somebody linked once. Each one is handled in isolation, so the fifth occurrence looks exactly like the first, new, urgent, unowned.
Cadence reads across those tools and does the one thing a queue cannot: it notices the repetition.
Incoming, unfiltered
- Sync job failed overnightclosed
- Queue backed up after deployclosed
- Sync job failed overnightclosed
- Permissions drift on new accountsclosed
- Sync job failed overnightclosed
- Queue backed up after deployclosed
- Sync job failed overnightclosed
- Webhook retries exhaustedclosed
- Sync job failed overnightclosed
- Queue backed up after deployclosed
- Sync job failed overnightclosed
- Permissions drift on new accountsclosed
Pattern surfaced
Sync job failed overnight
Recurring across tools. Needs an owner, not another ticket.
The platform
Four things, done properly, on top of the stack you already have.
Cadence is designed for the way operations teams already work, not for a workflow they have to adopt first.
Capabilities
Everything Cadence does, it does where your work already lives.
Connects to your existing tools
Cadence sits on top of the stack you already run. Nothing to migrate, no second place for your team to check, no change to where work actually happens.
Surfaces recurring patterns
Incidents that look unrelated in separate queues get grouped into the pattern underneath them, so repetition becomes visible the moment it starts.
Assigns owners
A pattern gets a name against it, not a rotation. Accountability lands on a person who can end the cycle rather than the next responder on shift.
Reports on resolution over time
Track whether a fix held. Cadence shows how patterns behave after the work lands, so you can tell resolution apart from a quiet week.
How it works
From scattered tickets to an owned pattern.
The loop is short on purpose. Cadence reads what your tools already record, finds the repetition, makes it somebody's job, and then keeps watching to see whether the fix held.
- 01ConnectPoint Cadence at the tools your incidents already flow through. Nothing moves and nothing is replaced.
- 02SurfaceCadence groups related incidents into the recurring patterns sitting underneath them.
- 03AssignEach pattern gets an owner, so the repeat is somebody's work rather than everybody's problem.
- 04ReportResolution is tracked over time, so leaders can see which patterns are genuinely closed.
A layer across the tools already in use, not another queue beside them.
Reporting
Proof that a fix held, not a feeling that things got quieter.
Cadence reports on resolution over time, pattern by pattern. When a recurrence drops away and stays away, that shows. When it comes back three weeks later under a different ticket title, that shows too, and the owner already knows before the next review.
Per pattern
Each recurring issue carries its own history rather than dissolving into a global average.
Per owner
Accountability is visible, so reviews start from what is actually assigned.
Over time
Trends run across weeks and months, long enough to separate a fix from a lull.
A recurring pattern tracked after an owner is assigned.
Illustrative example. Not customer data.
The work does not change. What changes is that the fifth occurrence of something is recognized as the fifth, and treated accordingly.
Who it’s for
Built for the people who own the queue and answer for it.
Cadence is sold to operations and engineering leaders at mid-sized companies: teams large enough that incidents span several tools, and small enough that nobody has a spare week to reconcile them by hand.
Operations leaders
You need to know which problems are structural before the next planning cycle, not after it.
Engineering leaders
You want repeat work traced to a cause and owned, instead of absorbed quietly by whoever is on call.
Teams across several tools
Alerting here, tickets there, the conversation somewhere else. Cadence reads across all of it.
Questions
The things leaders ask first.
Do we have to move our incidents into Cadence?
No. Cadence connects to the tools you already use and reads across them. Your team keeps working where they work today.
What counts as a recurring pattern?
Incidents that keep returning in a recognizable shape, even when they are logged under different titles or in different tools. Cadence groups them so the repetition is visible rather than buried.
How is this different from our ticketing system?
A ticketing system tracks individual items and closes them. Cadence sits above that and tracks the pattern the individual items belong to, assigns it an owner, and reports on whether it is genuinely resolving over time.
Who owns a pattern?
A named person, assigned in Cadence. The point is that responsibility for ending a recurrence sits with someone specific rather than with the current on-call rotation.
What does reporting actually show?
Resolution over time, pattern by pattern: whether recurrences fall away after the work lands, and whether they come back later.
Who is Cadence for?
Operations and engineering leaders at mid-sized companies whose incidents span more than one tool.
Book a demo
Bring one recurring incident. We’ll show you the pattern behind it.
A working walkthrough of Cadence: connecting to existing tools, surfacing recurring patterns, assigning owners, and reporting on resolution over time. Tell us a little about your stack and we will shape the session around it.
- For operations and engineering leaders.
- No migration required to see it work.
- We’ll follow up to arrange a time.